Shipping Cost

$4.95 Flat Rate Shipping in the USA!

Within the continental U.S., 48 states, we’ll ship your ENTIRE order regardless of how much you purchased for a LOW FLAT RATE of $ 4.95. This promotion only applies to US 48 states.  Items are generally shipped within 48-72 hours following the placing of your order.  Delivery typically takes 2-6 business days from the day the package is shipped (excluding holidays and times of bad weather) depending on the shipping zone of the destination.

$7.95 Flat Rate Shipping to Alaska & Hawaii

Orders to Alaska, Hawaii may take longer.  Please allow at least a week for delivery.

$8.95 Flat Rate Shipping to U.S. Territories

Orders to APOs, FPOs, DPOs, and U.S. Territories are usually shipped using USPS Priority Mail. Allow 2-3 weeks for delivery.

We Do Not Offer Free Shipping. We wish we could offer free shipping, but as a small business, we can’t afford to do so without raising our prices. We appreciate your understanding. There may be internet sites that claim to offer free shipping codes for our products, but they are not affiliated with Pie Berry Kitchen, and any coupon code they may offer is not valid. We regret the confusion this causes for some of our customers.

How We Ship

USPS First Class and USPS Priority Mail is often the most economical and quickest way to ship your order, and we ship the majority of our orders this way. We also use UPS and FedEx if we feel it is the best way. Delivery time averages between 2-6 days depending on your distance from Gurnee, IL, and USPS does not deliver packages on Saturday. We will do our best to get your order out the door as soon as possible but, please understand that we are not responsible for the delivery schedule of our carriers.

We ship from Zone 1

Tracking

Once your order ships, you will receive an email from us with your tracking number and a link to the tracking page.

When We Will Ship

Orders are processed in the order that they are received. We process orders 5 days a week and ship within 48 hours, sometimes sooner. We are a small shop where each order is filled, weighed, and packaged by hand, to order. Note: During the Holiday season we may busier than usual and we may become behind in shipping. It is best to plan ahead and allow up to 10 days or more for the delivery of your products. Outside of the Holiday Season, please email us if you would like a “rush” on your order.  We will do our best to honor your request.

Shipping Internationally

We are sorry but, due to the problems with custom tariffs, taxes, surcharges and the possibility of product confiscation, we no longer can accept international orders. We will be happy to ship an order to any address which lays within the United States or its territories.

Overnight/Expedited Shipping

We don’t generally offer overnight shipping.  Most of our shipping is already “expedited” by using U.S.P.S First Class or Priority Mail.  If you have a situation in which you need the product by the following day, please give us a call (847) 312-1555 or email us using our contact form, and we will do our best to accommodate your request.

Returns

Warranties

Pie Berry Kitchen

Pie Berry Kitchen offers a one-year replacement warranty which covers any defects in material or workmanship under normal home-use during the Warranty Period.  During the one year Warranty Period, Pie Berry Kitchen will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal home-use and maintenance.  The Warranty Period for our products is 365 days from the date of purchase.  This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

Other Manufacturers

Warranties are provided by the product manufacturer only.  Information concerning warranties, locations, and addresses of service centers is provided in each manufacturer’s product literature.  All products are warrantied for home-use only unless explicitly stated by the individual manufacturer that it is warrantied for commercial use.  Please keep your receipt for any purchase for proof of purchase which may be needed by the manufacturer.  If we are able, we can provide you with a receipt upon request, but we can’t guarantee the availability of such records.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Phone Hours

Monday-Friday: 8:30 am – 5: pm, U.S. Central Time
Saturday: 8:30 – 2:00 pm, U.S. Central Time
Sunday: Closed

We make every effort to answer your call in-person.  In the event you are routed to our voice mail, we will make it our priority to return your call as soon as we can.

Phone Number & Contact Information

Phone:  (847) 312-1555
Contact:  Contact Form

Mailing Address

Pie Berry Kitchen
5250 Grand Ave #14-323
Gurnee, IL 60031

Satisfaction Guarantee

Our number one priority here at Pie Berry Kitchen is that you are happy with and enjoy using our products.  Which means we stand by our products 100%, no matter what. If you have a problem with one of our products, we would like to help you solve it.  Or refund it, or send you another one.  Whichever you prefer.  Just reach out to us and we will be glad to help. Guaranteed.

Ordering Options

Our online ordering system has been designed to be easy and transparent.  There are no hidden charges and you know right away what your shipping charges will be. Most orders will have shipping charges of a flat $4.95 (continental US or “lower 48”), $7.95 for Alaska & Hawaii, and $8.95 for U.S. Territories. If you have any trouble with your cart or with checking out, we’d like to know so we can make any improvements which would make the checkout process easier.

Sales Tax

No sales tax will be charged unless your order is shipped to an address in Illinois.

Receipt/Confirmation

A receipt will be emailed to you after checkout.  Be sure to print and file it, as you may need it later for warranty proof. (Depending on manufacturer.)

Online Ordering

After adding all items to the “Cart”, click the link to Checkout.  During checkout, if you with, you can choose to create an account and/or sign up for our mailing list.  You are not obligated to create an account or to sign up for our mailing list.  You can choose “Checkout as Guest”.  You will be asked for your email address right away, as this will be the primary way we will be able to communicate with you after the order has been completed.

Phone Ordering

If you prefer to call your order in, please be patient with us.  We will do our best to answer the phone when you call, but we a a small family business, and we may be packing orders, or making new products.  Please speak clearly and slowly so we can write it down the first time. 🙂 We will call you back as soon as we can!  Call (847) 312-1555.  You can provide your order info and pay by credit card for immediate shipment or you can complete mail a check or money order.  Orders paid with a money order purchased from a U.S. Post Office are processed for shipment upon receipt of the payment.  Orders paid with checks or with non-USPS money orders must wait to clear the bank before they can be shipped.

Phone Hours:

Monday-Friday 8:30 am – 5:00 pm
Saturday: 8:30 am – 2:00 pm
Sunday: Closed

Mail Ordering

Once all your items are in the “cart”, and you begin your checkout process, you will have an option to pay my mail.  Please print out the order and send a check or money order with the printed sheet.  Orders paid with a money order purchased from a U.S. Post Office are processed for shipment upon receipt of the payment.  We have to wait for orders paid with checks or with non-USPS money orders to clear the bank before they can be shipped.

Address for Mail Orders:

Pie Berry Kitchen
5250 Grand Ave #14-323
Gurnee, IL 60031

Sales and Coupon Codes

While we do not offer free shipping codes or sales coupon codes, we offer our products as economically as we can year round! Unfortunately, there are Internet sites that claim to offer coupon codes for our products, but these sites are not affiliated with Pie Berry Kitchen and these coupon codes are not valid. We regret the confusion this causes for some of our customers.

Basic Cookie Recipe

Here is the link to our basic cookie stamp recipe page.  We will have many more recipes to come so check back often!

Shaping and Stamping Cookies

Here is the link to our basic shaping and stamping page.

Decorating Stamped Cookies

Here is the link to the Decorating Stamped Cookie Page.

Tips and Tricks for Stamping Cookies

Here is our latest Tips & Tricks for Cookie Stamp Success!

Cookie Stamp Product Care

Here is the link to our Cookie Stamp Product Care Page.